PRIVACY POLICY

1. About This Policy

Alohaa Wellness World Pvt. Ltd. ("Alohaa", "Company", "we", "our" or "us") is committed to respecting the privacy of individuals who visit our website, register for our events, participate in our programs or interact with our services.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when it may be shared and how individuals may exercise their applicable rights under the Digital Personal Data Protection Act, 2023 (DPDPA). This policy applies to visitors, delegates, exhibitors, sponsors, speakers, vendors, partners, members and users of our digital platforms.

2. Information We May Collect

Depending on your interaction with Alohaa, we may collect the following categories of information:

• A. Personal and contact information: Full name, mobile number, email address, city, state, and age group (where relevant to a specific session).
• B. Professional and business information: Organisation or business name, professional designation, business contact details, and exhibitor/sponsor application details.
• C. Registration and transaction information: Event registration details, ticket category and invoice reference, payment status, and bank reference/UTR. (Payments are processed by authorised payment service providers; we never request banking passwords, card PINs, or UPI PINs.)
• D. Preferences and participation information: Voluntarily provided wellness survey inputs, event feedback, session preferences, and activity check-ins. Please do not submit medical records or sensitive health data unless specifically requested under an appropriate clinical process with designated privacy safeguards.
• E. Technical information: Browser type, device operating system, pages visited, and interaction telemetry.

3. Purpose of Collection and Use

We use personal information only for legitimate business purposes, including:

• Processing event registrations and issuing verified digital passes.
• Issuing tax invoices, confirmation receipts, and participation credentials.
• Communicating event dates, venue directions, schedules, and operational updates.
• Responding to customer enquiries and providing real-time attendee support.
• Managing exhibitor stalls, sponsor activations, and speaker logistics.
• Sending promotional notifications where consent exists (with instant one-click opt-out).
• Protecting our attendees, systems, and premises against fraud or security risks.

4. Consent and Communication Preferences

Where consent is required, we seek it through clear affirmative actions. Registering for an event does not automatically subscribe you to unrelated promotional marketing. You may opt out of marketing messages at any time. Essential transactional notifications relating to existing bookings, payment confirmations, or safety updates will continue to be delivered.

5. Sharing of Personal Information

Alohaa does not sell personal information to third parties. Relevant information may be shared strictly with authorized service providers necessary to deliver our services, such as:

• Event registration and digital ticketing providers.
• Banking and payment gateway partners (Cosmos Bank BHIM UPI).
• Cloud hosting and communication platforms (Hostinger SMTP cluster).
• Venue management and physical security personnel at event facilities.
• Professional legal, accounting, and audit advisers.

Exhibitors and sponsors: Attendee contact details are never shared en masse simply because an attendee visits an expo. Lead exchanges at exhibition booths occur solely through voluntary attendee engagement.

6. Data Security & Retention

Alohaa maintains industry-standard technical and organisational security safeguards to prevent unauthorised access, alteration, or disclosure of attendee records. We retain personal records only for as long as necessary to fulfill the intended purpose or comply with statutory accounting and tax regulations.

7. Grievance Redressal & Data Rights

Subject to applicable law, attendees may contact us to review, update, correct, or request deletion of their personal information, or withdraw marketing consent, by contacting our Grievance Desk: